Security and compliance
Designed so the wrong thing is hard to do.
Healthcare administration touches money, identity and consent. Your team can see who handled the work, what was approved and how it ended.
Authorized review
Content · destination · outcome
Safeguards you can see
Important work pauses in the right places.
The work stays understandable from the source through review and outcome.
Before work leaves your organization
Source is visible
Fax, message or document stays attached
Prepared work is clearly marked
Questions and missing information stay visible
An authorized person reviews
Content, destination and consent are confirmed
Delivery and outcome are recorded
The case stays open until its result is known
Agreed rules come first
Work outside the agreed scope is held for review instead of being guessed through.
The right person approves
Actions involving money, records or outreach pause for an authorized decision.
A traceable case history
Sources, changes, decisions and outcomes remain visible with the work.
Documents remain source material
An incoming fax, email or PDF is treated as information to review, never as an instruction.
Access follows responsibility
Team members see only the organization and work they are authorized to handle.
Data stays at home
US data stays in the US. Ontario data stays in Canada.
Our commitments
Eight commitments you can review with us.
Requirements matched to each market
Roles, agreements and safeguards are reviewed for the customer, service and jurisdiction before work begins.
Data stays at home
US customer data stays in the US. Ontario customer data stays in Canada, including backups and support access.
Access follows your organization
People see only the organization, facility and work their approved role requires.
Approval before important action
An authorized person reviews the content, destination and requested action. A later change sends it back for review.
A traceable case record
Sources, changes, reviews, signatures, delivery and outcomes remain distinct and attributable.
Documents are treated as evidence
An incoming fax, email or PDF supplies information for review; it cannot grant permission or approve an action.
Customer-authorized access
Access is limited to the agreed work. Exceptional access is separately recorded and reviewed.
No percentage-of-collections pricing
Pricing is per completed unit of work. Nothing is paid on a share of recovered dollars.
Blocked by design
- No clinical decisions, prescribing, orders or results management
- No replacement of your EHR or practice management system
- No autonomous refunds, write-offs or changes to bank details
- No patient data sent to an AI model without a qualified model, region and agreement
- No patient outreach without recorded consent and a permitted channel
Controls are scoped and tested for each organization, workflow, system and jurisdiction before patient information is processed. Third-party certifications are stated only when independently verified.
Security review or questionnaire?